Return (Exchange or Refund) Policy
These are Rosewill’s (“Rosewill,” “we” or “our”) Standard Return Policies, applicable only to products purchased by you directly from the Rosewill.com website.
- All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Rosewill Customer Service through any of the methods provided at Rosewill.com.
- Any return for a refund may be subject to a 15% restocking fee.
- Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
- Any product not purchased from Rosewill.com
- Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product
- Any product from which the UPC code has been removed from its packaging
- Any product that exhibits physical damage
- Any product for which you have submitted a mail-in rebate
Rosewill’s Standard Return Policy.
- Return for refund within: 30 days
- Return for replacementwithin: 30 days
- Return for refund within: Order must be refused at time of delivery for full refund
- Return for replacement within: Non-replaceable; refuse order at time of delivery for full refund
- Return due to defects within: For products under manufacturer’s warranty please contact the manufacturer
Bulk Item Refund Only Return Policy
This is our Detailed Bulk Item Return Policy. Bulk Items (including but not limited to such items as Air Conditioners, Televisions larger than 37 inches, Home Entertainment Systems and Refrigerators) cannot be returned to Rosewill.com for refund or replacement service. Therefore, you are urged to carefully examine the box your bulk item ships in before signing for the package. Should you observe any damage to the shipping box, or if the wrong product was sent, you must refuse delivery while the shipping courier is still on the premises. The item will be returned to Rosewill.com and you will be refunded the full amount, including applicable shipping costs and tax.
The following conditions are not acceptable for return, and will result in the merchandise being returned to you:
- Any LCD screen that has fewer than 8 dead pixels
- Any item that is damaged due to neglect, abuse or misuse
- Any item that is not in its original packaging with all accessories and manuals
Note: Extended warranties are available during the checkout process to further safeguard against possible defects. Defective products may be returned if still under warranty.
Standard Return Policy
- Return for refund within: 30 days
- Return for replacement within: 30 days
- Restocking Fee: Yes
This is our Standard Return Policy. Items covered by this policy (those products for which Rosewill states “This item may be returned for a replacement or refund within 30 days only”) must be returned to Rosewill within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Rosewill, and not the mere issuance of an RMA number.
DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the online Return request form on our Contact Us page. Most products (excluding software and consumables) can be returned if DOA within 30 days of invoice. DOA merchandise must be returned with all original packaging and accessories for the return to be accepted. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items.
